Privacy Policy

PRIVACY POLICY FOR LANGTONS HAIR AND BEAUTY

PURPOSE OF THIS PRIVACY POLICY

This privacy notice aims to give you information on how Langtons Hair and Beauty collects and processes your personal data through your use of this website, through using our salon services, including any data you may provide through this website when you send enquiry through the contact us form.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

WHAT INFORMATION WE COLLECT ABOUT YOU

We request the minimum level of personal identifying information to run our business effectively. This is data you provide to us directly, for example, your name and contact details.  We will never obtain information about you indirectly.

We also store notes with respect to certain services we undertake to ensure a high standard of care or for health and safety purposes – such as colour formulas, products bought, certain medical history relevant for some beauty treatments, skin sensitivity tests etc… If no consent is given to store this information we will be unable to provide our services.

For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.

HOW INFORMATION ABOUT YOU WILL BE USED

In law, we are allowed to use personal information, including sharing it outside the salon only if we have a proper reason to do so, for example:

  • To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
  • When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
  • Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by please contacting us.

We will therefore only share your information with:

  • Employees during their employment with us.

We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.

APPOINTMENT CONFIRMATION AND REMINDERS

We will contact you via email (or by text if you would prefer) to remind you of appointments booked.  We consider your having made the appointment as consent to undertake this activity  but you may opt out at anytime.

MARKETING

We email occasional e-newsletters to inform you about new offers, products, services and treatments and offers you maybe interested in.  You have the opportunity to unsubscribe from e-newsletters at any time.

E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity.  We use this information to refine future email campaigns and provide you with more relevant content based around your activity.  This information is never provided to a third party.

We may also send out automated marketing emails relevant to you, such as a birthday treat, or being a beauty VIP. But these again will be occasionally.

HOW LONG YOUR INFORMATION WILL BE KEPT FOR

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

However, after two years of your last visit to the salon we will deactivate your account so it will no longer be visible in the salon database and you will not receive any email marketing from us.

In some circumstances you can ask us to delete your data: see [Request erasure] below for further information

Any information about unsuccessful job applicants will be deleted after four months.

WHERE YOUR INFORMATION IS KEPT

Your information is stored on secure servers provided by Kitomba (our software provider) who are also fully compliant with GDPR.

Any payment transactions online are completed through either Worldpay or Paypal.  We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic,  and managerial procedures to safeguard and secure the information we collect.

The data we collect through your website usage stored at Heart Internet’s primary data centre which is in Leeds (UK)
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

https://www.worldpay.com/uk/privacy-policy

https://www.paypal.com/en/webapps/mpp/ua/privacy-full

https://www.kitomba.com/au/privacy-policy/

https://heartinternet.uk

COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This is used to track visitor use of the website and to compile statistical reports on website activity.  For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  However, in a few cases some of our website features may not function as a result.

Our website uses cookies to analyse how the site is used and to ensure your experience is consistent between visits.

COMPLAINTS

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

(a) if you want us to establish the data’s accuracy;

(b) where our use of the data is unlawful but you do not want us to erase it;

(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or

(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Any requests should be made to Nicola Morra at info@langtonslewes.com

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